Dustin is a highly driven, performance-focused leader with diverse successes in building best in class healthcare, e-commerce, retail and services companies. He has a history of turning retail teams and experiences into award-winning operations, most notably at Fabletics and HHGregg. At Fabletics, his transformation of the customer experience took the company’s Net Promoter Score from 27 to 54 in less than a year.
Prior to Fabletics, he took over training at HHGregg, and was responsible for making their 8,000+ employees into an award-winning team. JD Powers awarded the company the best sales force in the industry for five consecutive years. Dustin’s understanding of how to create and use technology to improve customer experiences led him to develop a patent-pending technology that has received numerous innovation awards.